How to resolve the “non-existent product for the reception site” error in Sage X3

For any organization, a reliable ERP system is a valuable tool to track and analyze its sales performance with a focus on individual customers. In this blog, Sage X3 users can gain key insights on how to solve the “non-existent product for the reception site” error in Sage X3.  

In the Sage X3 ERP system, during sales order creation, if we face a “Non-existent product for the reception site” issue in Sage X3, follow the below steps to solve it. 

Step 1: Navigation to all—Sales—-Sales—-Order—-Order. Refer to the screenshot 1. 

Screenshot 1

Step 2: Create a sales order using the below examples:

 Sales site “AO011” and Sold-to “AO021” and Product “BMS015”. Refer to the screenshot 2.

Screenshot 2

Step 3: When trying to select a product in the sales order, the message is coming.

Refer to the screenshot 3.

Screenshot 3

Step 4: Navigation to all—-Common data—-Common data—-Products——Products-sites.

Refer to the screenshot 4.

Screenshot 4

Step 5: Open the product-site function and click on the NEW button using the below example:  

Select the stock site “AO011” and product “BMS030” and create it. Refer to the screenshot 5.

Screenshot 5

Solution: TheAO011” site is not set up for the “BMS030” product; we will set up your “AO011” site for “BMS030” on the product site.

This blog explains “How to resolve non-existent products for the reception site in Sage X3”. For an immersive Sage X3 customization and implementation consultation, please mail us at

About Us– Recognized for its X3 implementation and customization worldwide, GerminIT is one of the oldest Sage X3 (a Sage Business Cloud Solution) development and implementation enablers and a one-stop solution provider for Sage X3 organizational needs. With a proven track record of X3 development and implementation solutions for clients across the US, UK, Middle East, Australia, Asia, and Africa, we bring complete end-to-end assistance for data migration, system integrations, technical consultations, and implementation competence, and third-party support add-on development, and product customizations.  With GerminIT, your business will be supported with the best-in-class Sage X3 customization and development services, integrated applications such as Shipping System | eCommerce | Business Intelligence | POS | WMS | Payment Gateway, and mobile add-ons solutions. GerminIT caters to a wide range of Sage X3 offerings. Currently, we provide end-to-end support with Sage X3 implementation and customization solutions for Sage business partners, Sage PSG, and end-users worldwide.


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