How to Modify the Sales Return Quantity in Sage X3V12?

Sage X3 has the feature that we can change the return quantity after the creation of sales returns. Check out how to achieve it.

Follow the below process to achieve this.

Navigate to: – Sales > Returns > Customer returns

Go to the customer returns function, create a return by using a delivery from the left list, enter the return reason, and then create it. Once you create the return, the lines on the record no more allow us to edit. Refer to the below screenshot 1 for a better understanding.

Screenshot 1

In the above screenshot, we can see that line having the product BMS001 and Retuned qty 30 has been created, and the returned quantity field does not allow us to modify the quantity.

So, now click on the line actions button and select the change receipts option; a new window will open. Refer to the below screenshots 2 and 3.

Screenshot 2

Screenshot 3

You can observe that in the above screenshot 3, the quantity field is editable at the line level, so we can change the quantity that we desired to return. Please refer to the below screenshot 4.

Screenshot 4

After clicking on the save button system will ask for a confirmation question; click on YES on it. Please refer to the below screenshot 5.

Screenshot 5

Now go back to the return record so that you can see their return quantity has changed. Please look at the below screenshot 6.

Screenshot 6

Thus we hope this blog will help you understand the process to follow to modify the quantity on a sales return in Sage X3V12? For more blogs on X3, subscribe to our newsletter now!

About Us- Recognized for its X3 implementation and customization the world over, GerminIT is one of the oldest Sage X3 (a Sage Business Cloud Solution) development and implementation enablers and a one-stop solution provider for Sage X3 organizational needs. With a proven track record of X3 development and implementation solutions for clients across the US, UK, Middle East, Australia, Asia, and Africa, we bring complete end-to-end assistance for data migration, system integrations, technical consultations, and implementation competence, third-party add-on development, and product customizations.  With GerminIT, your business will be supported with the best-in-class Sage X3 customization and development services, integrated applications such as Shipping System | eCommerce | Business Intelligence | POS | WMS | Payment Gateway, and mobile add-ons solutions. GerminIT caters to a wide range of Sage X3 offerings. Currently, we provide end-to-end support with Sage X3 implementation and customization solutions for Sage business partners, Sage PSG, and end-users worldwide.


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