How to address the error “Sales product does not exist” message in Sage X3V12? 

When a Sage X3 user tries to create a sales order, sage throws an error message “Sales product does not exist.”

Please refer to the below Screenshot 1.

Screenshot 1

The above screenshot shows one user trying to create a sales order using the BMS008 product. The system warned with an error message. Follow the below process to achieve this error message.

Navigate to: Common data > Products > Products

Go to the products function and select the BMS008 product. Refer to the below screenshot 2. 

Screenshot 2

In the above screenshot 2, the product status is “In development,” that’s why the sales order has been warned with an error message.

Now change the status to “ACTIVE,” then save the changes. Please refer to the below  

screenshot 3.

Screenshot 3

Now try to create the sales order. The system will not push any error message.

We hope this blog helps you to understand how to address the error “Sales product does not exist” message in Sage X3V12. Stay tuned for more informative blogs and quick tips on Sage X3 V12.

About Us-

GerminIT – Recognized for its X3 implementation and customization worldwide, GerminIT is one of the oldest Sage X3 (a Sage Business Cloud Solution) development and implementation enablers and a one-stop solution provider for Sage X3 organizational needs. With a proven track record of X3 development and implementation solutions for clients across the US, UK, Middle East, Australia, Asia, and Africa, we bring complete end-to-end assistance for data migration, system integrations, technical consultations, and implementation competence, third-party add-on development, and product customizations.

With GerminIT, your business will be supported with the best-in-class Sage X3 customization and development services, integrated applications such as Shipping System | eCommerce | Business Intelligence | POS | WMS | Payment Gateway, and mobile add-ons solutions. GerminIT caters to a wide range of Sage X3 offerings. Currently, we provide end-to-end support with Sage X3 implementation and customization solutions for Sage business partners, Sage PSG, and end-users worldwide.


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