Activating Sold-to Customers in Sage X3 V12

Explore the following steps to activate Sold-to Customers in Sage X3 V12, enhancing transaction efficiency and optimizing the business processes.

While creating the sales order, the sold-to-customer field pops up with the error Inactive. Refer to screenshot 1.

Screenshot 1

The above screenshot has an issue with customer ZAJC1.

Follow the below process to resolve this issue.

Navigate to: Common Data > BPs > Customers

Go to the Customer function and select ZAJC1. Refer to screenshot 2.

Screenshot 2

In the above screenshot, the Active option is unchecked for the ZAJC1 customer.

Check the Active box, save the changes, and create the sales order. It won’t display any errors for the customer. Refer to screenshots 3 and 4.

Screenshot 3
Screenshot 4

Thus, the process to activate the customer in Sage X3 V12

Ready to streamline your customer management? Start activating Sold-to Customers in Sage X3 V12 today!

GerminIT is your trusted partner for Sage X3 software solutions. Our expertise in Sage X3 V12 ensures smooth customer activation processes, improving your business operations. We provide step-by-step guidance and personalized support to optimize your workflow.

About Us-

GerminIT – Recognized for its X3 implementation and customization worldwide, GerminIT is one of the oldest Sage X3 (a Sage Business Cloud Solution) development and implementation enablers and a one-stop solution provider for Sage X3 organizational needs. With a proven track record of X3 development and implementation solutions for clients across the US, UK, Middle East, Australia, Asia, and Africa, we bring complete end-to-end assistance for data migration, system integrations, technical consultations, implementation competence, third-party add-on development, and product customizations.

With GerminIT, your business will be supported with best-in-class Sage X3 customization and development services, integrated applications such as Shipping System | eCommerce | Business Intelligence | POS | WMS | Payment Gateway, and mobile add-on solutions. GerminIT caters to a wide range of Sage X3 offerings. Currently, we provide end-to-end support with Sage X3 implementation and customization solutions for Sage business partners, Sage PSG, and end-users worldwide.


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