- Case Studies
HOW A PHARMACEUTICAL COMPANY AUTOMATED ITS ORDER RECEIVING PROCESS USING SAGE X3 CUSTOMISATION
The Company Overview
The client is a leading American pharmaceutical chain dealing in Omega 3 supplements. The pharmaceutical company’s orders range from single-use home-based consumption to bulk supplies. The pharmaceutical company retails the supplements from more than 30 stores with order volumes increasing at an exponential rate.
These operations are time-consuming and labour-intensive. The verification of online orders from the website and checking of inventory stocks before order placement, delivery and payments schedules, add up to 30% of human efforts, taking more time and resource utilization.
The client approached GerminIT for a holistic solution. GerminIT’s SageX3 team identified order processing and inventory verification as a non-value adding process steps which caused cost escalations. GerminIT’s SageX3 consultants suggested leveraging technology to make existing processes more efficient. The client was suggested automating its order receiving process by integrating its website with the Sage X3 system.