- Case Studies
Leading Pharmaceutical Chain leverages Sage X3 Customization to automate its Order Receiving Process
The Company Overview
The client is an American pharmaceutical chain dealing in Omega 3 supplements. The pharmaceutical company’s orders range from single-use home-based consumption to bulk supplies.
The pharmaceutical company retails the supplements from more than 30 stores with order volumes increasing at an exponential rate. The day to day processes for the client involves checking for orders received through the website, verifying inventory from the ERP system, and then proceeding with order process util the payment cycle is completed.
These operations are time-consuming and labour intensive. The verification of online orders from the website and checking of inventory stocks before order placement, delivery and payments schedules, add up
to 20% of human efforts, taking more time and resource utilization
Automating the non value adding Process
The client approached GerminIT for a holistic solution
offering. GerminIT’s SageX3 team identified this as a nonvalue adding process which caused cost escalations.
GerminITs SageX3 consultants suggested leveraging
technology to make existing processes more efficient. The
client was suggested automating its order receiving process
by integrating its website with the Sage X3 system
With order volumes increasing at an exponential rate, the client faced challenges checking for orders received through the website, verifying inventory from the ERP system, and then proceeding with order process till the payment cycle was completed.